{"id":1504,"date":"2023-08-03T11:28:44","date_gmt":"2023-08-03T11:28:44","guid":{"rendered":"https:\/\/swishbynbn23.com\/connexion-au-support"},"modified":"2023-09-15T11:10:36","modified_gmt":"2023-09-15T11:10:36","slug":"connexion-au-support","status":"publish","type":"page","link":"https:\/\/swishbynbn23.com\/fr\/connexion-au-support","title":{"rendered":"Connexion au support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1504\" class=\"elementor elementor-1504 elementor-608\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d455ca ct-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d455ca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5a3bd51\" data-id=\"5a3bd51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b77bff0\" data-id=\"b77bff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d108331 elementor-widget elementor-widget-heading\" data-id=\"d108331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Probl\u00e8mes de connexion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a04b62 elementor-widget elementor-widget-text-editor\" data-id=\"2a04b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avez-vous des probl\u00e8mes pour vous connecter avec votre abonnement SWISH GOLD ? Cela peut se produire pour les raisons suivantes :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-0c10b9e\" data-id=\"0c10b9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79fc4da elementor-section-content-middle ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79fc4da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fae10f6\" data-id=\"fae10f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-860b280 elementor-widget elementor-widget-heading\" data-id=\"860b280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Probl\u00e8mes avec l'appareil  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aaa8fe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8aaa8fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-742d68f\" data-id=\"742d68f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7baba3 elementor-widget elementor-widget-text-editor\" data-id=\"e7baba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez obtenu un abonnement GOLD \u00e0 partir d&rsquo;un appareil Android, il est tr\u00e8s probable que vous ayez des probl\u00e8mes pour vous connecter \u00e0 partir d&rsquo;un appareil IOS et vice versa. Essayez de vous connecter \u00e0 partir d&rsquo;un appareil similaire \u00e0 celui que vous avez utilis\u00e9 pour acheter l&rsquo;abonnement.<\/p>\n<p>Si vous avez le m\u00eame compte SWISH ouvert sur plusieurs appareils en m\u00eame temps, cela peut causer des probl\u00e8mes de connexion. Essayez de vous connecter sur un seul appareil \u00e0 la fois.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c312705 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c312705\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f7d6c8\" data-id=\"8f7d6c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33cde2f elementor-widget elementor-widget-heading\" data-id=\"33cde2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Probl\u00e8mes avec le courrier<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d032eed elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d032eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-24d93d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24d93d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-823afae\" data-id=\"823afae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96e7146 elementor-widget elementor-widget-text-editor\" data-id=\"96e7146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connexion par courriel\/mot de passe<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f8e46 elementor-widget elementor-widget-video\" data-id=\"27f8e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Login.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c36454e\" data-id=\"c36454e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36794ba elementor-widget elementor-widget-text-editor\" data-id=\"36794ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connexion \u00e0 Google Play<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72eac90 elementor-widget elementor-widget-video\" data-id=\"72eac90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Google.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8802239\" data-id=\"8802239\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6168c3 elementor-widget elementor-widget-text-editor\" data-id=\"e6168c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connexion \u00e0 l&rsquo;Apple Store<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c950354 elementor-widget elementor-widget-video\" data-id=\"c950354\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Apple-Store.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d42527f\" data-id=\"d42527f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e649d1f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e649d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Parfois, le compte peut \u00eatre li\u00e9 \u00e0 plusieurs comptes de messagerie. Si vous avez pay\u00e9 pour un abonnement GOLD, v\u00e9rifiez dans \u00ab\u00a0Mon abonnement\u00a0\u00bb \u00e0 partir de l&rsquo;\u00e9cran \u00ab\u00a0Profil\u00a0\u00bb pour voir quel est le statut du compte. Si l&rsquo;\u00e9tat est \u00ab\u00a0FAN\u00a0\u00bb, essayez ce qui suit :<\/p>\n<ul>\n<li>V\u00e9rifiez le courrier qui appara\u00eet en haut de l&rsquo;\u00e9cran \u00ab\u00a0Profil\u00a0\u00bb. Essayez de vous d\u00e9connecter et de vous connecter avec un autre compte de messagerie \u00e0 l&rsquo;aide du bouton \u00ab\u00a0Google\u00a0\u00bb.<\/li>\n<li>Si vous vous \u00eates connect\u00e9 avec Facebook, essayez de vous connecter avec le bouton \u00ab\u00a0Facebook\u00a0\u00bb.<\/li>\n<\/ul>\n<p>Dans le cas o\u00f9 vous utilisez un appareil IOS, il arrive qu&rsquo;Apple, au moment de l&rsquo;achat de l&rsquo;abonnement GOLD, cr\u00e9e un compte e-mail al\u00e9atoire comme celui-ci : <strong>example@appleid.com<\/strong>. Si vous vous connectez avec le bouton \u00ab\u00a0Apple\u00a0\u00bb, vous vous connecterez \u00e0 SWISH avec cet email. Il est possible que l&rsquo;abonnement GOLD soit li\u00e9 \u00e0 cet e-mail. La connexion par empreinte digitale peut parfois poser des probl\u00e8mes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f76f6c7 elementor-section-content-middle ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f76f6c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-201653f\" data-id=\"201653f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1c1dae elementor-widget elementor-widget-heading\" data-id=\"a1c1dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Probl\u00e8mes avec le mot de passe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7cc2b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5b7cc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46b2a2a\" data-id=\"46b2a2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd86ff4 elementor-widget elementor-widget-text-editor\" data-id=\"bd86ff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez des probl\u00e8mes avec le mot de passe de votre compte SWISH lorsque vous vous connectez avec le bouton \u00ab\u00a0Google\u00a0\u00bb, essayez de choisir \u00ab\u00a0J&rsquo;ai oubli\u00e9 mon mot de passe\u00a0\u00bb. Cette option vous permettra de vous souvenir de votre mot de passe ou d&rsquo;en cr\u00e9er un nouveau en vous envoyant un courriel \u00e0 votre compte Gmail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Probl\u00e8mes de connexion Avez-vous des probl\u00e8mes pour vous connecter avec votre abonnement SWISH GOLD ? Cela peut se produire pour les raisons suivantes : Probl\u00e8mes avec l&rsquo;appareil Si vous avez obtenu un abonnement GOLD \u00e0 partir d&rsquo;un appareil Android, il est tr\u00e8s probable que vous ayez des probl\u00e8mes pour vous connecter \u00e0 partir d&rsquo;un appareil [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1504","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/pages\/1504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/comments?post=1504"}],"version-history":[{"count":3,"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/pages\/1504\/revisions"}],"predecessor-version":[{"id":1507,"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/pages\/1504\/revisions\/1507"}],"wp:attachment":[{"href":"https:\/\/swishbynbn23.com\/fr\/wp-json\/wp\/v2\/media?parent=1504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}