{"id":1250,"date":"2023-08-03T11:28:44","date_gmt":"2023-08-03T11:28:44","guid":{"rendered":"https:\/\/swishbynbn23.com\/suporte-login"},"modified":"2023-09-13T11:18:19","modified_gmt":"2023-09-13T11:18:19","slug":"suporte-login","status":"publish","type":"page","link":"https:\/\/swishbynbn23.com\/pt-br\/suporte-login","title":{"rendered":"Suporte Login"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1250\" class=\"elementor elementor-1250 elementor-608\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d455ca ct-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d455ca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5a3bd51\" data-id=\"5a3bd51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b77bff0\" data-id=\"b77bff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d108331 elementor-widget elementor-widget-heading\" data-id=\"d108331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problemas de login<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a04b62 elementor-widget elementor-widget-text-editor\" data-id=\"2a04b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Est\u00e1 a ter problemas ao iniciar sess\u00e3o com a sua subscri\u00e7\u00e3o SWISH GOLD? Isto pode acontecer devido \u00e0s seguintes raz\u00f5es:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-0c10b9e\" data-id=\"0c10b9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79fc4da elementor-section-content-middle ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79fc4da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fae10f6\" data-id=\"fae10f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-860b280 elementor-widget elementor-widget-heading\" data-id=\"860b280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problemas com o dispositivo <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aaa8fe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8aaa8fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-742d68f\" data-id=\"742d68f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7baba3 elementor-widget elementor-widget-text-editor\" data-id=\"e7baba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se adquiriu uma subscri\u00e7\u00e3o GOLD num dispositivo Android, \u00e9 muito prov\u00e1vel que possa ter problemas ao iniciar sess\u00e3o num dispositivo iOS e vice-versa. Tente iniciar sess\u00e3o num dispositivo semelhante ao que utilizou para comprar a subscri\u00e7\u00e3o.<\/p>\n<p>Se tiver a mesma conta SWISH aberta em v\u00e1rios dispositivos ao mesmo tempo, isso pode causar problemas de login. Tente iniciar sess\u00e3o apenas num dispositivo de cada vez.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c312705 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c312705\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f7d6c8\" data-id=\"8f7d6c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33cde2f elementor-widget elementor-widget-heading\" data-id=\"33cde2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problemas com o e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d032eed elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d032eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-24d93d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24d93d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-823afae\" data-id=\"823afae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96e7146 elementor-widget elementor-widget-text-editor\" data-id=\"96e7146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Login por e-mail\/senha<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f8e46 elementor-widget elementor-widget-video\" data-id=\"27f8e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Login.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c36454e\" data-id=\"c36454e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36794ba elementor-widget elementor-widget-text-editor\" data-id=\"36794ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Login pelo Google Play<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72eac90 elementor-widget elementor-widget-video\" data-id=\"72eac90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Google.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8802239\" data-id=\"8802239\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6168c3 elementor-widget elementor-widget-text-editor\" data-id=\"e6168c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Login pela Apple Store<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c950354 elementor-widget elementor-widget-video\" data-id=\"c950354\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/swishbynbn23.com\/wp-content\/uploads\/2023\/08\/SWISHY-Apple-Store.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d42527f\" data-id=\"d42527f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e649d1f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e649d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Por vezes, a conta pode estar associada a v\u00e1rios endere\u00e7os de e-mail. Se pagou por uma subscri\u00e7\u00e3o GOLD, verifique em &#8220;A Minha subscri\u00e7\u00e3o&#8221; na sec\u00e7\u00e3o &#8220;Perfil&#8221; para saber qual \u00e9 o estado da conta. Se o estado for &#8220;FAN&#8221;, tente o seguinte:<\/p>\n<ul>\n<li>Verifique o endere\u00e7o de e-mail que aparece no topo da sec\u00e7\u00e3o &#8220;Perfil&#8221;. Tente sair e iniciar sess\u00e3o com uma conta de e-mail diferente utilizando o bot\u00e3o &#8220;Google&#8221;.<\/li>\n<li>Se tiver iniciado sess\u00e3o com o Facebook, tente iniciar sess\u00e3o utilizando o bot\u00e3o &#8220;Facebook&#8221;.<\/li>\n<\/ul>\n<p>No caso de estar a utilizar um dispositivo iOS, por vezes, a Apple, aquando da compra da subscri\u00e7\u00e3o GOLD, cria um endere\u00e7o de e-mail aleat\u00f3rio como este: <strong>exemplo@appleid.com<\/strong>. Se iniciar sess\u00e3o utilizando o bot\u00e3o &#8220;Apple&#8221;, estar\u00e1 a entrar no SWISH com esse endere\u00e7o de e-mail. \u00c9 poss\u00edvel que a subscri\u00e7\u00e3o GOLD esteja associada a esse endere\u00e7o. Por vezes, o in\u00edcio de sess\u00e3o por impress\u00e3o digital pode causar problemas<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f76f6c7 elementor-section-content-middle ct-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f76f6c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-201653f\" data-id=\"201653f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1c1dae elementor-widget elementor-widget-heading\" data-id=\"a1c1dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problemas com a palavra-passe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7cc2b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5b7cc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46b2a2a\" data-id=\"46b2a2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd86ff4 elementor-widget elementor-widget-text-editor\" data-id=\"bd86ff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se tiver problemas com a palavra-passe da sua conta SWISH ao iniciar sess\u00e3o com o bot\u00e3o &#8220;Google&#8221;, tente selecionar &#8220;Esqueci-me da palavra-passe&#8221;. Esta op\u00e7\u00e3o permitir\u00e1 que recorde a sua palavra-passe ou crie uma nova, enviando um e-mail para a sua conta do Gmail<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Problemas de login Est\u00e1 a ter problemas ao iniciar sess\u00e3o com a sua subscri\u00e7\u00e3o SWISH GOLD? Isto pode acontecer devido \u00e0s seguintes raz\u00f5es: Problemas com o dispositivo Se adquiriu uma subscri\u00e7\u00e3o GOLD num dispositivo Android, \u00e9 muito prov\u00e1vel que possa ter problemas ao iniciar sess\u00e3o num dispositivo iOS e vice-versa. Tente iniciar sess\u00e3o num dispositivo [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1250","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/pages\/1250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/comments?post=1250"}],"version-history":[{"count":3,"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/pages\/1250\/revisions"}],"predecessor-version":[{"id":1253,"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/pages\/1250\/revisions\/1253"}],"wp:attachment":[{"href":"https:\/\/swishbynbn23.com\/pt-br\/wp-json\/wp\/v2\/media?parent=1250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}