Payment Problems

Solve your payment issues

My payment was declined. What should I do?

If your payment was declined, we recommend following these steps:

  • Ensure that your card information is correct.
  • Verify that you have sufficient funds in your bank account or available credit limit.
  • If the issue persists, contact your bank for more information about the decline.
  • You can also try using a different credit or debit card if you have one available.

Why can't I update my payment information?

If you are having trouble updating your payment information, please check the following:

  • Make sure you are using the latest version of the SWISH app.
  • Ensure that the card you want to add is active and not expired.
  • Verify if the billing address you provided matches the one on record with your bank.
  • If you continue to experience issues, contact SWISH support for further assistance.

My payment was successful, but I still don't have access. What should I do?

If you made a successful payment but still don’t have access to SWISH content, try the following:

  • Log out of your account and log back in.
  • Make sure you are using the same account with which you made the payment.
  • Check for any pending updates to the app and ensure you have the latest version installed.
  • If the issue persists, contact SWISH support for assistance.

How can I request a refund?

To request a refund for your SWISH GOLD subscription, you will need to go through your respective app store, either Google Play Store or Apple App Store, depending on the platform you used to make the purchase. Here’s how to do it:

For Google Play Store (Android):

  1. Open the Google Play Store app.
  2. Tap on the menu icon (usually represented by three horizontal lines) in the upper-left corner.
  3. Select “Subscriptions.”
  4. Find and select your SWISH subscription.
  5. Tap “Cancel” and follow the prompts to request a refund.

For Apple App Store (iOS):

  1. Open the “Settings” app on your iOS device.
  2. Scroll down and tap on “iTunes & App Store.”
  3. Tap your Apple ID at the top of the screen.
  4. Select “View Apple ID” and enter your password or use Face ID/Touch ID if prompted.
  5. Scroll down and tap on “Subscriptions.”
  6. Find and select your SWISH subscription.
  7. Tap “Cancel Subscription” and follow the prompts to request a refund.

Please note that refund policies and processes may vary, so it’s important to follow the specific steps provided by Google Play Store or Apple App Store to initiate your refund request.

How can I cancel my subscription?

You have the option to cancel your subscription at any time without penalties. You can do this easily through the SWISH app:

  1. Open the SWISH app on your device.
  2. Log in to your SWISH account if you haven’t already.
  3. Navigate to the “Profile” section, found in the bottom of the app.
  4. Look for the “My Subscriptions” option.
  5. Choose the “Cancel my suscription” option.
  6. Follow the on-screen prompts to confirm the cancellation.
  7. Your SWISH GOLD content access will continue until the end of your current subscription period.

Or via your app store (Google Play or Apple App Store) under the “Subscriptions” section. After cancellation, your access to SWISH GOLD content will be suspended at the end of your subscription period, but you can reactivate it whenever you wish.

How can I change my subscription plan?

To change your subscription plan, you’ll need to cancel your current subscription. Once your current subscription expires, you can select a new subscription plan that suits your preferences.